Contact Us

We are happy to assist you with any PAL-related inquiries. Please select from the following categories:

Customer Support

For information about the program contact Pearson Customer Support:

Email: Email communication form
Phone: (800) 851-1362 (toll free, US and Canada only)
Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time, excluding holidays
Sat: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays
Live Chat: This service is available when the "Chat now" tab appears in the lower right corner of your screen.
Mail: Massachusetts Performance Assessment for Leaders
Evaluation Systems
Pearson
300 Venture Way
Hadley, MA 01035
Submit Materials: To update your account information (name, SSN, DOB, MEPID)
To submit other materials to Evaluation Systems

Customer Support

For information about the program contact Pearson Customer Support:

Email: Email communication form
Phone: (800) 851-1362 (toll free, US and Canada only)
Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time, excluding holidays
Sat: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays
Live Chat: This service is available when the "Chat now" tab appears in the lower right corner of your screen.
Mail: Massachusetts Performance Assessment for Leaders
Evaluation Systems
Pearson
300 Venture Way
Hadley, MA 01035
Submit Materials: To update your account information (name, SSN, DOB, MEPID)
To submit other materials to Evaluation Systems

Customer Support

For information about the program contact Pearson Customer Support:

Email: Email communication form
Phone: (800) 851-1362 (toll free, US and Canada only)
Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time, excluding holidays
Sat: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays
Live Chat: This service is available when the "Chat now" tab appears in the lower right corner of your screen.
Mail: Massachusetts Performance Assessment for Leaders
Evaluation Systems
Pearson
300 Venture Way
Hadley, MA 01035
Submit Materials: To update your account information (name, SSN, DOB, MEPID)
To submit other materials to Evaluation Systems

Customer Support

For information about the program contact Pearson Customer Support:

Email: Email communication form
Phone: (800) 851-1362 (toll free, US and Canada only)
Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time, excluding holidays
Sat: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays
Live Chat: This service is available when the "Chat now" tab appears in the lower right corner of your screen.
Mail: Massachusetts Performance Assessment for Leaders
Evaluation Systems
Pearson
300 Venture Way
Hadley, MA 01035
Submit Materials: To update your account information (name, SSN, DOB, MEPID)
To submit other materials to Evaluation Systems

Massachusetts Department of Elementary and Secondary Education (DESE)

For specific information on licensure or PAL-related information, please contact the Department at:

Email: pal@doe.mass.edu
Licensure Call Center: (781) 338-6600
Available 9 a.m.–12 p.m. & 2–5 p.m. eastern time, Mon–Fri, excluding holidays
Walk-in: Welcome Center Service Counter:
Located on the 1st floor
Office of Educator Licensure
75 Pleasant Street
Malden, MA 02148
Available 8:45 a.m.–4:45 p.m. eastern time, Mon–Fri, excluding holidays
Fax: (781) 338-3391

Live customer support will not be available during the following holidays:

Nov 24–25, 2022
Dec 26, 2022
Jan 2, 2023
Jan 16, 2023
May 29, 2023
Jun 19, 2023
Jul 3–4, 2023
Sep 4, 2023
Nov 23–24, 2023
Dec 25, 2023


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