Contact Us

We are happy to assist you with any PAL-related inquiries. Please select from the following categories:

For information about the program contact Pearson Customer Support:

Email:	Email communication form
Phone:	(800) 851-1362 (toll free, US and Canada only) Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time, excluding holidays Sat: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays
Live Chat:	This service can be accessed by the chat icon in the lower right corner of your screen.
Mail:	Massachusetts Performance Assessment for Leaders Evaluation Systems Pearson 300 Venture Way Hadley, MA 01035
Submit Materials:	To update your account information (name, SSN, email, DOB, MEPID) To submit other materials to Evaluation Systems

For information about the program contact Pearson Customer Support:

Email:	Email communication form
Phone:	(800) 851-1362 (toll free, US and Canada only) Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time, excluding holidays Sat: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays
Live Chat:	This service can be accessed by the chat icon in the lower right corner of your screen.
Mail:	Massachusetts Performance Assessment for Leaders Evaluation Systems Pearson 300 Venture Way Hadley, MA 01035
Submit Materials:	To update your account information (name, SSN, email, DOB, MEPID) To submit other materials to Evaluation Systems

For information about the program contact Pearson Customer Support:

Email:	Email communication form
Phone:	(800) 851-1362 (toll free, US and Canada only) Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time, excluding holidays Sat: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays
Live Chat:	This service can be accessed by the chat icon in the lower right corner of your screen.
Mail:	Massachusetts Performance Assessment for Leaders Evaluation Systems Pearson 300 Venture Way Hadley, MA 01035
Submit Materials:	To update your account information (name, SSN, email, DOB, MEPID) To submit other materials to Evaluation Systems

For information about the program contact Pearson Customer Support:

Email:	Email communication form
Phone:	(800) 851-1362 (toll free, US and Canada only) Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time, excluding holidays Sat: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays
Live Chat:	This service can be accessed by the chat icon in the lower right corner of your screen.
Mail:	Massachusetts Performance Assessment for Leaders Evaluation Systems Pearson 300 Venture Way Hadley, MA 01035
Submit Materials:	To update your account information (name, SSN, email, DOB, MEPID) To submit other materials to Evaluation Systems

For specific information on licensure or PAL-related information, please contact the Department at:

Email:	pal@doe.mass.edu
Licensure Call Center:	(781) 338-6600 Available 9 a.m.–12 p.m. & 2–5 p.m. eastern time, Mon–Fri, excluding holidays
Walk-in:	Welcome Center Service Counter: Located on the 1st floor Office of Educator Licensure 75 Pleasant Street Malden, MA 02148 Available 8:45 a.m.–4:45 p.m. eastern time, Mon–Fri, excluding holidays
Fax:	(781) 338-3391

Live customer support will not be available during the following holidays:

Jan 1–2, 2026
Jan 19, 2026
May 25, 2026
Jun 19, 2026
Jul 3, limited holiday hours 9 a.m.–5 p.m.
Jul 4, 2026
Sep 7, 2026
Nov 26–27, 2026
Dec 25, 2026

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