The registration and score reporting services on this website will be temporarily unavailable on Tuesday, January 19, 2021, between 7:30 a.m. and 1:00 p.m. eastern time, for system maintenance. We apologize for any inconvenience.

Contact Us

We are happy to assist you with any PAL-related inquiries. Please select from the following categories:

Customer Support

For information about the program contact Pearson Customer Support:

Email: Email communication form
Phone: (800) 851-1362 (toll free) or (413) 256-7011
Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time, excluding holidays
Sat: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays
Live Chat: This service is available when the "Chat now" tab appears in the lower right corner of your screen.
Mail: Massachusetts Performance Assessment for Leaders
Evaluation Systems
Pearson
300 Venture Way
Hadley, MA 01035
Submit Materials: To update your account information (name, SSN, DOB, MEPID)
To submit other materials to Evaluation Systems

Customer Support

For information about the program contact Pearson Customer Support:

Email: Email communication form
Phone: (800) 851-1362 (toll free) or (413) 256-7011
Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time, excluding holidays
Sat: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays
Live Chat: This service is available when the "Chat now" tab appears in the lower right corner of your screen.
Mail: Massachusetts Performance Assessment for Leaders
Evaluation Systems
Pearson
300 Venture Way
Hadley, MA 01035
Submit Materials: To update your account information (name, SSN, DOB, MEPID)
To submit other materials to Evaluation Systems

Customer Support

For information about the program contact Pearson Customer Support:

Email: Email communication form
Phone: (800) 851-1362 (toll free) or (413) 256-7011
Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time, excluding holidays
Sat: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays
Live Chat: This service is available when the "Chat now" tab appears in the lower right corner of your screen.
Mail: Massachusetts Performance Assessment for Leaders
Evaluation Systems
Pearson
300 Venture Way
Hadley, MA 01035
Submit Materials: To update your account information (name, SSN, DOB, MEPID)
To submit other materials to Evaluation Systems

Customer Support

For information about the program contact Pearson Customer Support:

Email: Email communication form
Phone: (800) 851-1362 (toll free) or (413) 256-7011
Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time, excluding holidays
Sat: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays
Live Chat: This service is available when the "Chat now" tab appears in the lower right corner of your screen.
Mail: Massachusetts Performance Assessment for Leaders
Evaluation Systems
Pearson
300 Venture Way
Hadley, MA 01035
Submit Materials: To update your account information (name, SSN, DOB, MEPID)
To submit other materials to Evaluation Systems

Massachusetts Department of Elementary and Secondary Education (DESE)

For specific information on licensure or PAL-related information, please contact the Department at:

Email: pal@doe.mass.edu
Licensure Call Center: (781) 338-6600
Available 9 a.m.–12 p.m. & 2–5 p.m. eastern time, Mon–Fri, excluding holidays
Walk-in: Welcome Center Service Counter:
Located on the 1st floor
Office of Educator Licensure
75 Pleasant Street
Malden, MA 02148
Available 8:45 a.m.–4:45 p.m. eastern time, Mon–Fri, excluding holidays
Fax: (781) 338-3391

Live customer support will not be available during the following holidays:

Jan 1, 2020
Jan 20, 2020
May 25, 2020
Jul 3–4, 2020
Sep 7, 2020
Nov 3, 2020
Nov 11, 2020
Nov 26–27, 2020
Dec 25, 2020
Jan 1, 2021
Jan 18, 2021
May 31, 2021
Jun 19, 2021
Jul 5, 2021
Sep 6, 2021
Nov 25–26, 2021
Dec 24–25, 2021
Dec 31, 2021