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Massachusetts Performance Assessment for Leaders (PAL)

Contact Us

We are happy to assist you with any PAL-related inquiries. Please select from the following categories:

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Registration & Taking the Assessment

Customer Support

For information about the program contact Pearson Customer Support:

Email: Email communication form
Phone: (800) 851-1362 (toll free) or (413) 256-7011
Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time, excluding holidays
Sat: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays
Live Chat: This service is available when the "Chat now" tab appears in the lower right corner of your screen.
Mail: Massachusetts Performance Assessment for Leaders
Evaluation Systems
Pearson
P.O. Box 660
Amherst, MA 01004
Submit Materials: To update your account information (name, SSN, DOB, MEPID)
To submit other materials to Evaluation Systems

Using the System

Customer Support

For information about the program contact Pearson Customer Support:

Email: Email communication form
Phone: (800) 851-1362 (toll free) or (413) 256-7011
Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time, excluding holidays
Sat: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays
Live Chat: This service is available when the "Chat now" tab appears in the lower right corner of your screen.
Mail: Massachusetts Performance Assessment for Leaders
Evaluation Systems
Pearson
P.O. Box 660
Amherst, MA 01004
Submit Materials: To update your account information (name, SSN, DOB, MEPID)
To submit other materials to Evaluation Systems

Scoring and Reporting

Customer Support

For information about the program contact Pearson Customer Support:

Email: Email communication form
Phone: (800) 851-1362 (toll free) or (413) 256-7011
Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time, excluding holidays
Sat: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays
Live Chat: This service is available when the "Chat now" tab appears in the lower right corner of your screen.
Mail: Massachusetts Performance Assessment for Leaders
Evaluation Systems
Pearson
P.O. Box 660
Amherst, MA 01004
Submit Materials: To update your account information (name, SSN, DOB, MEPID)
To submit other materials to Evaluation Systems

General Questions

Customer Support

For information about the program contact Pearson Customer Support:

Email: Email communication form
Phone: (800) 851-1362 (toll free) or (413) 256-7011
Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time, excluding holidays
Sat: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays
Live Chat: This service is available when the "Chat now" tab appears in the lower right corner of your screen.
Mail: Massachusetts Performance Assessment for Leaders
Evaluation Systems
Pearson
P.O. Box 660
Amherst, MA 01004
Submit Materials: To update your account information (name, SSN, DOB, MEPID)
To submit other materials to Evaluation Systems

Licensure Requirements

MA-ESE Department

For specific information on candidate licensure or state related information, please contact the MA-ESE department at:

Web: www.doe.mass.edu/contact/
Licensure Call Center: (781) 338-6600
Available 9 a.m.–12 p.m. & 2–5 p.m. eastern time, Mon–Fri, excluding holidays
Walk-in: Welcome Center Service Counter:
Located on the 1st floor
Office of Educator Licensure
75 Pleasant Street
Malden, MA 02148
Available 8:45 a.m.–4:45 p.m. eastern time, Mon–Fri, excluding holidays
Fax: (781) 338-3391

Live customer support will not be available during the following holidays:

Jan 1, 2018
Jan 15, 2018
May 28, 2018
Jul 4, 2018
Sep 3, 2018
Nov 22–23, 2018
Dec 24–25, 2018

Email Communication Form

Use the contact form below for general inquiries regarding testing, registration, and scoring. Please note the contents of an email, which includes any attachments you may send, are not encrypted. Do not send any sensitive information via email. This includes but is not limited to personally identifiable information, such as a Social Security number or date of birth; any credit card details; and health related information. If you need to submit documentation containing such information please review the Contact Us page on our program website for alternate submission methods.

Please allow 2–3 business days for a response.